Smartphones seem to have everyone connected, but in fact, no one can stand by for 24 hours every day in order to get each phone call received. Even for those with startups or small businesses, it happens from time to time to lose a client because of a missed call.
A preferred solution is considered: a voicemail.
What is Voicemail and How does it Help with Business?
A voicemail is designed for the moments when it’s inconvenient for phone calls to be answered or phone calls are unexpectedly missed. A voicemail is made to let the caller know their phone calls are welcomed but fail to be answered temporarily. Moreover, the coming of their calls has been known and they will be replied to as soon as convenience permits.
Through a voicemail within 30 seconds, the callers can get exactly the basic information about a business like the company name, or the time frame in which the caller can expect a return call, and they’ll get an invitation to leave a short message or even the answers to their questions.
The best voicemail is often short but straight to the point. It shows business profession and willingness to offer service and leaves the callers an impression of being capable and dependable. A voicemail may not boost a business overnight, but it does help in building the reputation of your business by being always responsible even when you are unavailable at some time.
How to Set Up Voicemail for Business?
Before recording a voicemail, you should first get to know how to set up voicemail on your own smartphone.
How to Enable Voicemail Feature on iPhone?
- You need to activate the voicemail feature by contacting the mobile phone operators first. Their names may be among these like T-Mobile, AT & T, Verizon, etc.
- Get into the dial interface and tap voicemail at the right corner at the bottom, and you could record your personal voicemails by clicking on the button Greeting and then Record.
How to Enable Voicemail Feature on Android?
- Get into the dial interface and hold on to the button “1”. If it is the first time you use the voicemail, then you will be asked to set the voicemail number. Please follow the steps of Service-Your Carrier-Setup to get it set and activate the feature.
- After your voicemail is settled, you could record a voicemail by clicking the Sound button.
How to Make Professional Business Voicemail?
The quality of voicemail matters as it often gives the very first impression to clients. An expertly crafted voicemail script lets clients know they’re talking with a dependable and capable business and would like to consider it when real needs arrive. An unprofessional voicemail script, on the other hand, can do the exact opposite.
Here are three small tips to make a voicemail more professional:
Straight to the point.
Although it isn’t an ideal condition when the caller is switched over to a voicemail and gets disappointed for not getting in contact with you directly, you still have a few seconds to offer some useful information and show that although you are unavailable, the caller’s need is still valued. That means you should go straight to the point in the voicemail so that the caller’s time won’t be wasted. You know, a call mostly equals to emergency nowadays when texting is favored.
Here are sample greetings you can use to help you craft your own:
- “Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
- “Thanks for calling [company name/your name]. I’m sorry to miss your call but please leave your name and number and I will call you in 24 hours. Chat soon!”
- “This is the voicemail of [company name/your name]. Please let us know your name, number, and reason for your call. We will call back as soon as we see the message. Thank you!”
Give detailed information.
You’d better give detailed information about when the caller can expect to get feedback or who the caller can turn for help otherwise, thus the caller won’t be confused or impatient enough to turn for your competitors.
Here are some examples:
- “Thank you for calling [name] at [company]. I’m currently away from my desk, but you can reach me on my cellphone at [number]. For immediate assistance, please hang up and call our office manager, [name], at [business number].”
- “Hello! I am at an important meeting now, so please leave your name and number and I will call back before 6 o’clock in the evening. Thanks for calling [company name/your name]!”
- “Hello, you’ve reached the [Department name] at [your company]. Please leave your name, contact information, and the reason for reaching out. One of our team members will be in touch within the day. Thank you!”
Speak with a positive tone.
A voicemail is also a part of your company’s image, and a positive tone can relax the caller and leave a more reliable impression on them. Before recording the voicemail, you are suggested to practice a few times and try to pronounce each word clearly and at a proper pace. Don’t raise your pitch too high but keep it at a positive voice. You can even try smiling while you’re recording.
Top Solution for Business Voicemail: Full Features at a Low Budget
For those who have no idea how to set up a voicemail feature for business or create the best business voicemail, EasyLine can be considered with the following advantages:
- Numerous voicemail templates for different circumstances
- Easy to record and set up
- Friendly with small businesses or freelancers
- Extra business-boosting features like
- Business dedicate number
- Powerful calling and messaging
- Professional business phone tree system
- SMS marketing
- Keyboard shortcuts
- Business contacts and name card