Imagine you are a product manager of a certain technology company. Two minutes ago, a customer sent you a message about the specific parameters of your brand-new product. And now you’re sitting in the office, thinking how to reply and slowly typing the reply message. In order to reflect professionalism and politely reply to your customer at the same time, this message should not only cover the product’s professional information but also needs to be polite and thus making your customer feel that he/she is valued. You think for quite a long time but still haven’t written any words that earn your satisfaction.
Whaaaaaaaaaaat? You are still editing the reply messages yourself? If so, your work efficiency is way too low. If there are text message templates waiting for you to choose and edit, replying to customers can be an easy and efficient task.
Why Business Text Message Templates Should be Used for Business?
Here are three reasons why you should use text templates for business.
Reduce Time to Reply to Common Questions
When it comes to a company running, work efficiency matters. By setting up replies to common inquiries, you and your team will save much time so that you’ll be able to get back to your customers faster.
Maintain Consistency across the Team
By using text message templates, you and your team members can make coherent and coordinated responses to customers. Therefore, in this way, your company’s professionalism can be reflected.
Train New Members Faster
Sharing templates with new team members might help them adapt to their work quickly and be professional in just a short period of time. By using this feature, new colleagues can learn how to respond to common queries or issues.
Leading Text Message Templates to Deal with Numerous Business Situations
As you have already known, using text message templates before editing messages by yourself can be simple and fun. There is nothing more convenient and easier than directly applying the text message templates we’ve given below. To improve your efficiency, we’ve divided these templates into three aspects: sales, customer service, and marketing.
For Sales
You can use these sales text message templates to help close more deals and follow up with prospects that aren’t answering the phone.
Sample Welcome SMS for Customers
You wouldn’t want to start a new trip on the wrong foot just because you didn’t choose the correct words since there are no second chances, would you? Whether it’s a welcome message for new clients or customers, start sending out better welcome greeting messages and building closer connections during the onboarding process.
Hello, [customer’s name]! We’re so thrilled that you decided to join the membership of [name of your company]. You’re now officially in the loop to hear all about our wonderful products and new releases. Are you ready to be inspired? [name of your company] Team.
Hello, [customer’s name]. Welcome to [name of your company]! We’re glad you’ve joined the ranks of our hundreds of thousands of weekly readers. If you would like to hear about our monthly notifications of new product releases and promotions, you can follow our Facebook. Thank you.
Follow Up Messages to Customers
If you are going to follow up after leaving a voicemail, you can say: Hi, [customer’s first name], this is [your name] from [name of your company]. Just called and got your voicemail. I’m contacting you because you provided your number on our website and have shown great interest in learning more about our services. When will be the best time to call you? Thanks!
If you are going to follow up on missed phone calls, you can say: Hey! Thank you for contacting [name of your company]. I apologize for missing your call! We’d like to help you via text or if you’d prefer a callback, please provide us with the best time to call you back. Thanks!
Appointment Reminder Text Message Samples
Hey, [customer’s name], [name of your company] would like to meet you for an interview next week. We have slots [days] at [times]. When works best for you?
Hi, [customer’s name]. This is [your first name] from [name of your company]. This is just a friendly reminder for our appointment at 1 p.m. today. If you need to cancel or reschedule, call this phone number or reply to this text message within 24 hours of your appointment time to avoid a $20 no-show fee.
Responding to a Request for a Quote
Hey, [customer’s name], thank you for your interest in [name of your company]. We’d be delighted to offer you a personalized quote. Would you mind filling out a short form so that we can give you the most accurate estimate? Here’s the link: [link].
Sales Promotion SMS Samples
Treat yourself better~ All personal training sessions are [discount] off TODAY ONLY!!! Click here to get your discount: [link]. [name of your company]
Our end-off-season sale starts NOW. Stop by the shop this week for 20% off and you can select new releases. Remember: the stock is limited! [your company]
Friendly Payment Reminder SMS
Hi, [customer’s name]. This is just to remind you that payment on #19483 which we sent on June 7th will be due next week. I know you must be very busy these days, but I’d appreciate it if you could take some time to look over the invoice. Please let me know if you have any questions. Thanks. [your name]
Hi, [customer’s name]. Our records show that we haven’t received your payment of $800k for Invoice #19483, which is overdue by one week already. We would appreciate if you could check this out on your end. If you have already sent the payment, please disregard this message. If you’ve lost this invoice, please let me know, and we will be happy to send you another copy.
For Customer Service
You can improve the customer’s experience by using the templates below to increase their satisfaction.
Quick Response Text Message Samples
Hi, there! We just want to let you know we’ve already received your message and will be in touch before our company closes at [closing time].
Thank you for reaching out to [name of your company]. We have received your message and will get in touch with you soon.
Hi, there! It’s [your name] from [name of your company]. Is there anything I can help you with today?
Customer Service Messages
Hi, [customer’s name]. We’re sorry to hear that [a brief summary of customer’s bad experience]. That should never have happened, and we completely understand how depressing this must be for you. We are now prioritizing resolving this issue, and we apologize for inconveniencing you. If you have any other questions, comments or concerns, please let us know. [company name]
Hi, [customer’s name]. We’re sorry to hear that you have had such a poor experience that you may no longer want to trust us. We have to make it clear that customer satisfaction is always the top priority for us. We are deeply sorry that this wasn’t demonstrated to you clearly. We apologize again for any trouble we may have caused you. Good luck with your business, and wish you all the best. [name of your company]
Thank you Text Message to Customers
Hi, [customer’s name]. Thank you for visiting [name of your company]! We’ve prepared a gift for you here, [link]. Next time when you visit our website, you can use the coupon to save 50% on any item.
Hi, [customer’s name]! Thank you for contacting [name of your company] through our website. We’ll follow you up soon. In the meantime, you can learn more about our company here: [link].
Feedback SMS Samples
Hi, [customer’s first name]. I’m sorry to hear that you’re having some troubles. Now could you please clarify the trouble that you’re currently dealing with and what steps did you take before it occurs? Once we receive your clarification, we’ll get in touch with you as soon as possible. Thanks.
Hi, [customer’s first name]. Thank you for visiting us today! Could you please take one minute to leave a review of your experience with us? Simply click here to help us: [link]. Thanks for your help!
Appointment Reminder SMS Templates
Hi, [customer’s name]! Thank you for making an appointment with [name of your company] on [date] at [time]. Our company is located at [address]. We hope to meet you soon.
Hi, [customer’s name], you have made an appointment with [name of your company] on [date] at[time]. Our company is located at [address]. Reply with YES to confirm your appointment, or you can cancel or reschedule it by replying with NO and the reason.
Feeling Sorry We Missed You Templates
Hi, [customer’s name]. Sorry I missed you! I’m right now out of the office with limited access to email. If you have a question about the payment, please contact [phone number of your colleague] or email me at [your email]. If you’d like to book a service, please schedule your appointment online at [link]. I will contact you once I’m back, but in the meantime, our team will also take great care of you in my absence.
Hello, it’s [your name] from [name of your company]. I’m sorry that I missed you. I will call you back as soon as possible but feel free to check out our website for booking and service info: [link]. Thank you!
For Marketing
Marketing text messages are commonly used by businesses to inform consumers about special discounts, promotions, coupons, and other offers. Here we offer you several samples of marketing test messages that may help you grow your business.
Marketing and Promotional SMS Templates
Hi, [customer’s name]! [Name of your company] is having a [description] sale until the end of [month]. You can visit our website [link] today for more information and see special prices.
Hi, [customer’s name]! Here’s a special discount for you. Text “SURPRISE” to [business number] and get a 10% discount on your next order! Just go and try it. [name of your company]
Campaign Text Sample
Hi, [customer’s name]. We’re currently hosting an annual sale on our website this month. The prices of some commodities are 40% off, and there are awesome gifts waiting for you. Here’s a link to details: [link]
Thanks for Signing Up for Sample
Hi, [customer’s name]. Thanks for signing up to receive notifications from [name of your company]! We will regularly send you some reminders and confirmations, specials, and sometimes coupons. Here’s a coupon for you: [link]. Next time when you make a purchase on our website, you can use it to have a 20% discount.
Hey, [customer’s name]! Thanks for signing up! All your favorite things are within reach! Best deals for [period] only. Hurry up! [link]
Booking Confirmations & Appointment Reminders
Hi, [customer’s name]. You have an appointment at [company address, name of your company] at [time] on [date]. Please text “OK” to confirm.
Thanks for confirming! We’ll see you at [time] on [date]. Please don’t forget! If you have any questions, please call [business number].
Now, you can apply the above text message templates to deal with customer issues in an easy and convenient way. Hope you can use them and improve your customers’ satisfaction. Good luck!